Effective Date: 18th May 2026

At [Your Brand Name], customer satisfaction is important to us.

1. Order Cancellation

1. Orders can be cancelled within 24 hours of placing the order.
2. Once the order is processed or shipped, cancellation requests may not be accepted.

To request cancellation:

Email: [Your Email Address]

2. Refund Eligibility

Refunds may be provided if:

1. Wrong product was delivered
2. Product arrived damaged
3. Product has manufacturing defects

3. Non-Refundable Situations

Refunds or returns will not be accepted for:

1. Size issues after order confirmation
2. Minor color variation due to photography/lighting
3. Used or washed products
4. Customized or limited-edition items

4. Return Request Timeline

Customers must raise return/refund requests within 48 hours of delivery with clear photos/videos of the issue.

5. Refund Processing

Approved refunds will be processed within 7–10 business days to the original payment method.

6. Exchange Policy

Exchanges are subject to stock availability.